Support by Vidlogix.

We want to make sure you have the best experience possible, from finding the perfect gear, to getting it installed and set up, to enjoying it year after year.

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Help Center

What do you need help with?

Help Topics

Get answers to common questions.

What is your return policy?

You may return items that are complete and like new for any reason within 30 days from the date of delivery. Return Policy.

How does free shipping work?

For orders under $100, our shipping charge is only $6.99. Merchandise total must be over $100 for free shipping offer.

How will I know if you've received my return?

We will email or mail you a letter confirming that the return was processed. If you used an ARS tag to return your product, you can trace your package using the tracking number and calling UPS at 1.800.742.5877 or visiting

How long does it take Vidlogix to process my return?

After we receive your package, we normally process your credit or refund within two business days.

What payment methods do you accept?

Vidlogix accepts all major credit cards, gift cards, rewards points, Apple Pay, Google Pay, Shopify Pay, Venmo, Amazon Pay, PayPal, and PayPal Credit. Payment Options.


Happy Customers

Quote Icon Ollie A.

Vidlogix has helped give me peace of mind that my home and family are safe, even when I’m away on business

Ollie A.
Quote Icon Natasha A.

had an absolutely excellent experience with Jesse. He was helpful, friendly, listened & made great recommendations.

Natasha A.
Quote Icon Karen F.

The reason I look to you for electronic equipment is customer service, period. Your sales people know their equipment.

Karen F.
Quote Icon Diane K.

It's nice dealing with actual humans with email. Never have any worries when something comes up. You guys rock

Diane K.