Shipping

How do you ship?

We offer free shipping on all orders over $49. For all orders under $49, there will be a $7.99 shipping fee. 

The carrier (FedEx or UPS) will be automatically selected based on the shipping address. We are unable to ship products outside of the United States. We do not ship to freight forwarders.

All orders are processed Monday through Friday, from 9:00 am to 5:00 pm ET. Due to volume, inclement weather and COVID-19 impacts, some of our carrier partners are experiencing ground service delays in various parts of the U.S. There may be extended delivery time frames. 

In-stock domestic shipments are usually shipped the same day of order. See Delivery Times for details. Totals are calculated after all discounts, gift cards, and freight charges have been applied. Shipping fees are nonrefundable.


FAQs

Some items on our website are not regularly stocked. Availability on these items may show as Special Order.

In some cases, the manufacturer will ship select items to you directly. You may generally expect these items to arrive at U.S. destinations in 7-10 days, unless specified otherwise. 

If one of the items in your order qualifies as a stock exception, we will ask you whether you'd like us to ship your full order when all items are in stock, or if you'd like to split a shipment (at no extra cost). The estimated delivery shown reflects the shipping time once your item reaches our warehouse.

Lead Time: Order will be placed with the vendor once we receive an order.

ETA: An order has been placed with the vendor. Date advised is the time required for the order to be delivered to our warehouse.

If we email you a tracking number during the day, the information may not post to the carrier's website until that evening. 

Business days are defined as Monday to Friday, excluding holidays.

Vidlogix chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your shipping confirmation email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Vidlogix. We are unable to change the shipping address once your order has been placed.

We do not ship to freight forwarders. Some items that ship from the manufacturer can only be delivered to addresses within the 48 contiguous U.S. Contact us for delivery information on specific models. Merchandise amount thresholds for shipping prices apply to the cost of items after any special discounts have been applied and exclusive of any tax. These offers may end at any time. 

If your driver completed the delivery, then the package's tracking status or a delivery notice should indicate where your driver left the package. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area. 

If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. 

Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your location for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.

If you still cannot locate the package, contact us to initiate a shipping investigation. Vidlogix will then follow up with you on the progress of your shipment.

100% post-consumer recyclable packaging

All our packaging, boxes, and inserts are made from recycled paper and are recyclable. We take care to partner with vendors and suppliers that share these same values.

Carbon-neutral shipping

Our business is 100% carbon neutral through carbonfund.org, with a certification that covers national shipping, packaging materials, warehouse utilities, and the commutes of our employees.

Smarter packing

Our packers are very efficient and have reduced the amount of packing materials we use by almost half. All the paper and plastic material in your box can go into your recycling streams—even the tape, which is also made of paper!

Zero-waste warehouses

We raise the bar for being an environmentally responsible company by diverting more than 90% of waste to a recycling stream or reusing it in some way. Both of our fulfillment centers are also powered by renewable energy.