Shipping & Delivery

A Vidlogix employee packing a box.

Free Expedited Shipping

Orders over $49 qualify for Free Expedited Shipping to the contiguous USA. For orders under $49, our shipping charge is $3.99. 

UPS Time in Transit Map.

In-stock domestic shipments are usually shipped the same day of order. See Delivery Times for details. Totals are calculated after all rebates and bundle discounts have been applied. Gift cards, freight charges, duties and taxes do not count towards the $35 order total. Shipping and Custom fees are nonrefundable.

Delivery Times

Some items on our website are not regularly stocked. Availability on these items may show as Special Order.

In some cases, the manufacturer will ship select items to you directly. You may generally expect these items to take about 7-10 days to arrive at USA destinations, unless specified otherwise.

If one of the items in your order qualifies as a stock exception, we will ask you whether you'd like us to ship your full order when all items are in stock, or if you'd like to split a shipment (at no extra cost). The estimated delivery shown reflects the shipping time once your item reaches our warehouse. 

If we email you a tracking number during the day, the information may not post to the carrier's website until that evening. You may also track your order on our website (no login required).

Business days are defined as Monday through Friday, except holidays.

Signature Request

Vidlogix chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Vidlogix. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

Shipping offer terms

We do not ship to freight forwarders. Some items that ship from the manufacturer can only be delivered to addresses within the 48 contiguous United States. Contact us for delivery information on specific models. Merchandise amount thresholds for shipping prices apply to the cost of items after any special discounts have been applied and exclusive of any tax. These offers may end at any time. Exclusions may apply to some orders shipping to APO/FPO addresses, Puerto Rico, and other U.S. territories.