Shipping & Delivery
How do you ship?
We offer free fast-ish shipping on all orders over $49. For all orders under $49, there will be a $7.99 shipping fee.
The carrier (FedEx or UPS) will be automatically selected based on the shipping address. We are unable to ship products outside of the United States or to P.O. boxes. We do not ship to freight forwarders.
All orders are processed Monday through Friday, from 9:00 am to 5:00 pm ET. Due to volume, inclement weather and Covid-19 impacts, some of our carrier partners are experiencing ground service delays in various parts of the US. There may be extended delivery time frames.
In-stock domestic shipments are usually shipped the same day of order. See Delivery Times for details. Totals are calculated after all discounts, gift cards, freight charges have been applied. Shipping fees are nonrefundable.
FAQ
Delivery times
Some items on our website are not regularly stocked. Availability on these items may show as Special Order.
In some cases, the manufacturer will ship select items to you directly. You may generally expect these items to arrive at USA destinations in 7-10 days, unless specified otherwise.
If one of the items in your order qualifies as a stock exception, we will ask you whether you'd like us to ship your full order when all items are in stock, or if you'd like to split a shipment (at no extra cost). The estimated delivery shown reflects the shipping time once your item reaches our warehouse.
If we email you a tracking number during the day, the information may not post to the carrier's website until that evening.
Business days are defined as Monday to Friday, excluding holidays.
Signature request
Vidlogix chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Order Confirmation email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Vidlogix. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.
Shipping offer terms
We do not ship to freight forwarders. Some items that ship from the manufacturer can only be delivered to addresses within the 48 contiguous United States. Contact us for delivery information on specific models. Merchandise amount thresholds for shipping prices apply to the cost of items after any special discounts have been applied and exclusive of any tax. These offers may end at any time.
Lost/stolen package
If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice® ) should indicate where your driver left the package. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area.
If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location.
Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.
If you still cannot locate the package, contact us to initiate a trace process with UPS. Vidlogix will then follow up with you on the progress of your shipment.