If you are dissatisfied with your product, return it to us in new condition within the first 60 days of purchase and we will happily process your refund.
How to make a return
- Request a return authorization online.
- Pack your items carefully since they are still your items until we have verified their functionality and physical condition. Make sure that the contents are not moving around inside the box. Use enough packing material and a large enough box to make sure there are at least 2 inches of packing material on all sides of the box between your items and the box wall.
- Attach the shipping label
Refund options – You may choose a credit or a refund for the full amount of the items you purchased.
Refund method – Refunds must be issued to the same credit card, debit card, gift certificate, or another form of payment used in the original transaction.
Non-refundable – The money-back guarantee does not apply to custom recorders, software, consumables, special order, final sale and clearance items.
New Condition – A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag.
Return Shipping Costs
For most returns – Vidlogix can issue one (1) return shipping label for a flat fee of $10 USD.
Return shipping costs – are deducted from your merchandise credit or refund.
Free PayPal returns*
How does it work?
You must activate Return shipping on us* in your PayPal account BEFORE purchasing from vidlogix.com using your PayPal account.
To claim a refund for your return, please follow the below steps:
- Follow the returns procedure below, making sure to retain proof of postage from your local postal service
- Log into your PayPal Account once you have received your vidlogix refund
- In your PayPal Account, select the transaction, and click the ‘Request return shipping refund’ link
- Fill out a refund request providing evidence of your posting receipts to the PayPal return shipping on us service
- Make sure you complete the claim form within 30 days of making your purchase
- Remember to attach / upload your proof of postage
- Submit your claim to PayPal
* For PayPal purchases only. PayPal terms & conditions apply.