RETURNS

If you are dissatisfied with your product, return it to us in new condition within the first 60 days of purchase and we will happily process your refund.

paypal

Return shipping is on us when you checkout with Paypal

Because we want you to love what you ordered.

LEARN MORE

FAQ

Make a return

  • Request a return authorization online.
  • Pack your items carefully since they are still your items until we have verified their functionality and physical condition. 
  • Ensure there are no other shipping or tracking labels attached to your package.
  • Fold the printed label at the solid line. Place the label in a UPS Shipping Pouch. If you do not have a pouch, affix the folded label using clear plastic shipping tape over the entire label.
  • Getting your shipment to UPS. Schedule a same day or future day pickup to have a UPS driver pickup all of your Internet shipping packages OR hand the package to any UPS driver in your area OR take your package to any location of The UPS Store, UPS Access Point location, UPS Drop Box, UPS Customer Center, Staples or Authorized Shipping Outlet near you. Items sent via UPS Return Services (including via Ground) are also accepted at Drop Boxes. To find the location nearest you, please visit the 'Find Locations' Quick link at ups.com.

Important details

Refund options – You may choose a credit or a refund for the full amount of the items you purchased.

Refund method – Refunds must be issued to the same credit card, debit card, gift certificate, or another form of payment used in the original transaction.

Non-refundable – The money-back guarantee does not apply to custom recorders, software, consumables, food/drink items, special order, final sale and clearance items.

New Condition – A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. 

Return shipping fees

For most returns – Vidlogix can issue one (1) return shipping label for a flat fee of $10 USD. 

Return shipping costs – are deducted from your merchandise credit or refund.

Shipping & Delivery Policy

Free PayPal returns*

How does it work?

You must activate Return shipping on us* in your PayPal account BEFORE purchasing from vidlogix.com using your PayPal account.

To claim a refund for your return, please follow the below steps:

  • Follow the returns procedure below, making sure to retain proof of postage from your local postal service
  • Log into your PayPal Account once you have received your vidlogix  refund
  • In your PayPal Account, select the transaction, and click the ‘Request return shipping refund’ link
  • Fill out a refund request providing evidence of your posting receipts to the PayPal return shipping on us service
  • Make sure you complete the claim form within 30 days of making your purchase
  • Remember to attach / upload your proof of postage
  • Submit your claim to PayPal

If your claim is approved by PayPal, they will send a refund of up to $30 to your PayPal account within 10 business days.

* For PayPal purchases only. PayPal terms & conditions apply.